Brian was excellent and very customer focused in his repairing of our clothes dryer. The reason I didn’t give 5 stars was outside of his control. Your company is not sufficiently customer focused. The time window for an appointment is unnecessarily long and should be 2 hours duration maximum. You control the assignment of repair personnel and set the appointment time to meet the availability of the customer. At the start of the 4 hour appointment window you currently require, based on the route established for the repair technician, you could text or call the customers in that window and let them that they are likely to be in the first two hours, the middle two hours, or the last two hours of that window. Thus your customers will not be required to wait more than two hours and will be freed to attend to the other tasks in their lives in the portion of those four hours that the repair technician will be assisting other customers.

Who is very pleased with Brian‘s service and knowledge. He got to work right away and diagnose. The problem tested several things on the machine to make sure they were working properly and replace the part very quickly and tested the machine after I explained what he was doing throughout and was very appreciative of the information he gave us.

very professional new his business very well.

Jeff is very knowledgeable and nice!

Jeff was prompt and in minutes inspected my stove, diagnosed the problem. He gave me an estimate and a timeline for ordering the part needed. The part came in right on time, was promptly installed and worked as expected, Thanks Jeff, great job!!