LG Repair Jobs and Surveys

Excellent work and very professional.

Brian did a great job. Knew what was wrong immediately . Was very knowledgeable. Very efficient .

Excellent prompt service. Tony was professional and knowledgeable. Our wash machine is back working like a charm.

Great service. It was very efficient and prompt. Her repairman was friendly and very knowledgeable.

There were several problems with my machine. Tony was knowledgeable and quickly identified the problem. Great service and professionalism. Thank you

Our service technician Anthony, was polite, and communicated the issues and resolutions. He demonstrated his knowledge and capabilities servicing our washer and refrigerator. It was a pleasure working with Anthony. We will refer you to friends, neighbors and family. Thank you!

Very knowledgeable & professional. Always my first call for appliance repair.

Would give zero stars if I could. Dryer not working - no power to control panel even though drum light worked, so booked an appointment. Disclaimer was there is a $90 fee for sending a Tech which includes showing up plus diagnosing the issue. Then parts and labor to replace/fix would be incremental charges. Tech showed up on a Monday. Said he first wanted to check (e.g. diagnose) the Thermo Fuse. Took the drum out to get to the fuse in literally 2 minutes to check fuse with electrical tester. Confirmed that it was not the issue. Took 2 minutes to put drum back in. Was going to then check the control panel, but first tried turning dryer on again and it started working. I asked him what happened and he said he has no idea. He said he did nothing but check fuse with electrical tester, so we both chalked it up to dumb luck that it now works. Ended up charging me $130 ($90 for service fee & diagnosis + $40 for labor/parts). I paid him but the next day, spoke to Beth Moll at A&E to question what the $40 labor/parts charge was for since the only thing the Tech did was diagnose the issue and did nothing to fix anything (unless dumb-luck is A&E's definition of "fixing" an issue for a customer). Beth said she would check with the Tech and contact me on Wednesday. I heard nothing Wednesday or Thursday, and I contacted the company on Friday. Beth then followed up with Tech and said "he said he will give you a refund of $20." I said I think I was overcharged $40 since nothing more than diagnosis ($90) was done. She said Service Manager Brian would contact me. Well he did and he was extremely rude and said he is not refunding anything and that HE would have charged me $150 (not $130). He said that the fact that "dumb luck" occurred while the Tech was in my home diagnosing the problem counts and A&E labor to fix the problem. So for "dumb luck" to occur with the Tech in my home for 5 minutes, A&E charges $40 labor (Service Manager Brian would charge $60 for that coincidence). I regret ever contacting A&E; I've since been told by others that the company is horrible; and I will make sure to share this experience with everyone I possibly can in the hope that they can avoid A&E and to definitely never have to deal with Brian the horribly rude Service Manager ever again.

Brian was great!

Anthony was punctual, attentive, understood the issue, and provided a solution.

Brian is a very good technician. He did a good job job diagnosing the problem. The part he needed was defective and he put a rush on getting a new one. If we ever need service again, we hope we get him again.

Called Friday with a problem with my kitchen stove they came out on Monday on time. had the parts in the truck and had me up and going in less than an hour

No complaints at all- glad my oven is now working. Thanks for the great service 🙂

When I initially called, I spoke to Beth and she was quick and courteous ! They were able to come out pretty quickly and the technician was very knowledgeable and able to diagnose the issue with my LG fridge quickly. I would use them again.

Friendly fast service