Happy to be able to set up an appointment quickly. Brian was on-time, diagnosed the problem with our dryer and fixed it right away. Dryer runs great now!

Rick arrived on time, and took a,quick look at the refrigerator and then asked for the appliance manual. He asked me when the refrigerator was purchased and then informed me it was under warranty. Since it was under warranty it was not necessary for him to service or repair the unit, that I needled to contact Whirlpool and they would perform the warranty service. Rick was very kind and generous and said there would be no service charge. I have used A & E in the past and purchased parts from them and always found them to be very knowledgeable, patient to explain what the problem could be with the appliance, and to sell me the correct replacement part. I highly recommend A & E, and want to thank Rick for his kind and professional work ethic. Excellent!! John Opris

The service tech,Brian, did a great job. However our initial appointment was for 8-12, and the tech got here later in the afternoon. Our actual repair was again scheduled for 8-12. When we called at 1 to see when the tech would arrive, we were told that there were still 4 jobs ahead of ours. We had previous plans and had to reschedule. The person we spoke to did not even apologize for our inconvenience. We understand that sometimes things come up that can change the schedule of the repair tech, but we don't feel that the jobs are properly scheduled. If we had an 8-12 appointment, why at 1:00 were there still 4 jobs ahead of ours? Other than the scheduling, we have for many years been very satisfied with your service center and the services you provide.

Very satisfied Technician knew exactly what he was doing. Good man.

Came out right away