Brian S. Sr — A&E Appliance Technician

I was impressed at how quickly we were able to get service. We’ve used A&E a couple times now and we’ve been very pleased. Brian diagnosed the problem we had, unfortunately, Bosch no longer makes the part we needed, but my husband, who is a retired toolmaker was able to make the part and solve the problem. So glad to have my oven all back together! Highly recommend Brianna’s A&E.

Great work and on time

Very friendly and helpful with answer asked .

Knowledgeable got problem taking care of quickly

Would give zero stars if I could. Dryer not working - no power to control panel even though drum light worked, so booked an appointment. Disclaimer was there is a $90 fee for sending a Tech which includes showing up plus diagnosing the issue. Then parts and labor to replace/fix would be incremental charges. Tech showed up on a Monday. Said he first wanted to check (e.g. diagnose) the Thermo Fuse. Took the drum out to get to the fuse in literally 2 minutes to check fuse with electrical tester. Confirmed that it was not the issue. Took 2 minutes to put drum back in. Was going to then check the control panel, but first tried turning dryer on again and it started working. I asked him what happened and he said he has no idea. He said he did nothing but check fuse with electrical tester, so we both chalked it up to dumb luck that it now works. Ended up charging me $130 ($90 for service fee & diagnosis + $40 for labor/parts). I paid him but the next day, spoke to Beth Moll at A&E to question what the $40 labor/parts charge was for since the only thing the Tech did was diagnose the issue and did nothing to fix anything (unless dumb-luck is A&E's definition of "fixing" an issue for a customer). Beth said she would check with the Tech and contact me on Wednesday. I heard nothing Wednesday or Thursday, and I contacted the company on Friday. Beth then followed up with Tech and said "he said he will give you a refund of $20." I said I think I was overcharged $40 since nothing more than diagnosis ($90) was done. She said Service Manager Brian would contact me. Well he did and he was extremely rude and said he is not refunding anything and that HE would have charged me $150 (not $130). He said that the fact that "dumb luck" occurred while the Tech was in my home diagnosing the problem counts and A&E labor to fix the problem. So for "dumb luck" to occur with the Tech in my home for 5 minutes, A&E charges $40 labor (Service Manager Brian would charge $60 for that coincidence). I regret ever contacting A&E; I've since been told by others that the company is horrible; and I will make sure to share this experience with everyone I possibly can in the hope that they can avoid A&E and to definitely never have to deal with Brian the horribly rude Service Manager ever again.

Very professional, on time, diagnosis of problem right away. Explained options to fix dryer. Had the parts needed to fix problem. Job was over very quickly and efficient.